{"id":6640,"date":"2023-02-01T12:24:15","date_gmt":"2023-02-01T05:24:15","guid":{"rendered":"https:\/\/chilinhgolf.com\/?page_id=6640"},"modified":"2023-05-30T14:43:08","modified_gmt":"2023-05-30T07:43:08","slug":"dispute-resolution-policy","status":"publish","type":"page","link":"https:\/\/chilinhgolf.com\/en\/dispute-resolution-policy","title":{"rendered":"DISPUTE RESOLUTION POLICY"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6640\" class=\"elementor elementor-6640 elementor-1780\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c4f7461 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c4f7461\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3c465e0\" data-id=\"3c465e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d755f7d elementor-widget elementor-widget-heading\" data-id=\"d755f7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DISPUTE RESOLUTION POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dca00a color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"6dca00a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The measures and regulations to resolve complaints and disputes are listed on Chilinh Golf\u2019s website:<br \/><br \/>\u2022 Negotiation<br \/>\u2022 Involvements of legal authorities<br \/>\u2022 Other means<\/p><p>+ ChiLinh Golf is responsible for resolving complaints related to the products and services provided by ChiLinh Golf.<br \/>+ ChiLinh Golf will handle arising complaints after receiving notices from Customers.<br \/>+ Customers reserve the rights to request protection from competent authorities if their dispute with ChiLinh Golf is not satisfactorily resolved.<br \/><br \/>In certain cases, we will ask the Customers to provide accurate tangible and intangible evidence relating to their complaint and conflict.\u00a0<\/p><p><strong><em>ChiLinh Golf will resolve disputes by following this process:\u00a0<\/em><\/strong><\/p><p>\u00a0<\/p><p><strong><u>Step 1<\/u><\/strong>: ChiLinh Golf&#8217;s Customer Care Department will receive Customer&#8217;s complaints and report them to the Sales Manager.<\/p><p><strong><u>Step 2<\/u><\/strong>: These Departments must act quickly and proactively by responding immediately to the Customers and arranging settlements based on Chilinh Golf \u2018s policies.<\/p><p><strong><u>Note:<\/u><\/strong> If the issue is too complicated or not included in Chilinh Golf\u2019s announced policies, the Customer Care Department (Sales Department) will commit to a response time of no longer than 7 days, and report to higher level to provide solutions.<\/p><p><strong><u>Step 3<\/u><\/strong>: Involved departments will transfer the results of complaint settlements for implementation and call to confirm with the Customers that their problem has been resolved.\u00a0<\/p><p>If an agreement is insufficient to resolve the conflicts, Chilinh Golf will ask a competent legal authority to intervene. This process will ensure the legitimate interests of all related parties, especially of Customers.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><strong><em>If you have any question, please contact:<\/em><\/strong><\/p><p>\u00a0<\/p><p><strong>CHI LINH GOLF COURSE DEVELOPMENT AND INVESTMENT JOINT STOCK COMPANY<\/strong><\/p><p>Address:\u00a0445 Nguyen Thai Hoc Street, Residential Area Thai Hoc 3, Sao Do Ward, Chi Linh City, H\u1ea3i D\u01b0\u01a1ng Province, Vietnam<\/p><p>Hotline Customer Department: 02206 288 288<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CH\u00cdNH S\u00c1CH GI\u1ea2I QUY\u1ebeT KHI\u1ebeU N\u1ea0I C\u00e1c bi\u1ec7n ph\u00e1p v\u00e0 c\u01a1 ch\u1ebf gi\u1ea3i quy\u1ebft tranh ch\u1ea5p khi\u1ebfu n\u1ea1i khi s\u1eed<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-6640","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/chilinhgolf.com\/en\/wp-json\/wp\/v2\/pages\/6640","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chilinhgolf.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chilinhgolf.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chilinhgolf.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chilinhgolf.com\/en\/wp-json\/wp\/v2\/comments?post=6640"}],"version-history":[{"count":0,"href":"https:\/\/chilinhgolf.com\/en\/wp-json\/wp\/v2\/pages\/6640\/revisions"}],"wp:attachment":[{"href":"https:\/\/chilinhgolf.com\/en\/wp-json\/wp\/v2\/media?parent=6640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}