DISPUTE RESOLUTION POLICY
The measures and regulations to resolve complaints and disputes are listed on Chilinh Golf’s website:
• Involvements of legal authorities
• Other means
+ ChiLinh Golf is responsible for resolving complaints related to the products and services provided by ChiLinh Golf.
+ ChiLinh Golf will handle arising complaints after receiving notices from Customers.
+ Customers reserve the rights to request protection from competent authorities if their dispute with ChiLinh Golf is not satisfactorily resolved.
In certain cases, we will ask the Customers to provide accurate tangible and intangible evidence relating to their complaint and conflict.
ChiLinh Golf will resolve disputes by following this process:
Step 1: ChiLinh Golf’s Customer Care Department will receive Customer’s complaints and report them to the Sales Manager.
Step 2: These Departments must act quickly and proactively by responding immediately to the Customers and arranging settlements based on Chilinh Golf ‘s policies.
Note: If the issue is too complicated or not included in Chilinh Golf’s announced policies, the Customer Care Department (Sales Department) will commit to a response time of no longer than 7 days, and report to higher level to provide solutions.
Step 3: Involved departments will transfer the results of complaint settlements for implementation and call to confirm with the Customers that their problem has been resolved.
If an agreement is insufficient to resolve the conflicts, Chilinh Golf will ask a competent legal authority to intervene. This process will ensure the legitimate interests of all related parties, especially of Customers.
If you have any question, please contact:
CHI LINH GOLF COURSE DEVELOPMENT AND INVESTMENT JOINT STOCK COMPANY
Address: 445 Nguyen Thai Hoc Street, Residential Area Thai Hoc 3, Sao Do Ward, Chi Linh City, Hải Dương Province, Vietnam
Hotline Customer Department: 02206 288 288