TERMS OF USE

The following Terms of Service (“Terms of Use”) apply to all Guests and Partners who use or book services at golf course and restaurants that belong to ChiLinh Golf. Guests, Partners and ChiLinh Golf are referred to individually as “Party,” and collectively as “Parties.”

The Guests/Partners acknowledge that upon their submission of the reservation request for room bookings, events, and/or additional services (referred to collectively as “Service Request”) and upon receiving the confirmation from ChiLinh Golf, they have read and accepted the brand’s Terms of Use (“TOU”), General Regulations (“GR”), and future changes to the TOU and GR on these website addresses Term of use – ChiLinh Golf (“The Website”), as well as policies regarding service provision and quotes announced and provided by ChiLinh Golf.

The TOU is an integral part of the contract and documents regarding the service provision, use agreement, and Service Request confirmed between ChiLinh Golf and Guests/Partners (“Contract”).

ARTICLE 1. DEFINITIONS

  1. “ChiLinh Golf” refers to ChiLinh Golf .
  2. “Partner” refers to travel agencies/travel companies/businesses/organizations, or individuals that have signed the contract with ChiLinh Golf.
  3. “Guest” refers to individuals who purchase ChiLinh Golf’s services for direct consumption, not for resale to other individuals or organizations.
  4. “Public Price” is the service price listed at the Golf course and at ChiLinh Golf’s website. Service price may change depending on the day.
  5. “Services” includes golf course booking, parties, events, vouchers services, or any other additional service that ChiLinh Golf provides, such as transportation and entertainment services.
  6. “Single Guest” refers to a Guest or a group of Guests who book directly at the course without going through an intermediary.
  7. “Group Guest” refers to a group of guests with more than 30 guests.
  8. “Working Day” refers to any day from Monday to Friday, except for public holidays as prescribed by law.
  9. “General Rules” are regulations that Guests must comply with during their stay and usage of the Golf course’s services. These regulations can be amended or supplemented in accordance with ChiLinh Golf’s decisions at different points in time and will be updated on ChiLinh Golf’s website.
  10. “Voucher” ” refers to a form of payment instead of cash or transfer of equivalent value depending on the policy.
  11. “The Confirmation of Services for Group Guest” refers to ChiLinh Golf’s confirmation of the Group /Partners’ Service Request for booking of event organization, voucher, or any other additional services, with detailed content listed in the form attached to this TOS.
  12. “The Confirmation of Services for Single Guest” refers to ChiLinh Golf’s confirmation of the Single Guests/Partners’ Service Request for bookings of event organization, voucher, or any other additional services, with detailed content listed in the form attached to this TOS.

 

ARTICLE 2. VOUCHER

Unless stated otherwise or ChiLinh Golf has a different policy, Guests using the Voucher must comply with the regulations of this TOS and GR, as well as with other conditions specified on the Voucher and/or service provision policies that correspond to the type of Voucher issued by ChiLinh Golf at the time of usage.

ARTICLE 3. BOOKING POLICIES

  1. All Service Requests, Guests/ Partners’ Booking List must be sent to ChiLinh Golf in the form of emails or in physical documents prior to the check-in time.
  2. The Partner needs to inform all Guests that Guests will maintain personal properties by themselves when sharing a villa with other customers.

ARTICLE 4.  CHILINH GOLF’S PAYMENT ACCOUNT

List of accounts:

No

Bank

Account Number

Account Name

1

Bank for Investment and Development of Vietnam (North Hai Duong Branch)

46110000977779

CÔNG TY CỔ PHẦN ĐẦU TƯ PHÁT TRIỂN SÂN GÔN CHÍ LINH

2

Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank – Chi Linh Branch)

0341001226868

CÔNG TY CỔ PHẦN ĐẦU TƯ PHÁT TRIỂN SÂN GÔN CHÍ LINH

3

Petrolimex Group Commercial Joint Stock Bank (PG Bank – Hanoi Branch)

1067040714559

CÔNG TY CỔ PHẦN ĐẦU TƯ PHÁT TRIỂN SÂN GÔN CHÍ LINH

 

  1. Unless paying by credit card, cash or otherwise agreed in written documents, Guests/Partners will pay directly to ChiLinh Golf’s accounts.
  2. Payment notes: (i) Name of Guests/Partners; (ii) Booking Code/ Event Code; (iii) Payment method (deposit, direct payment, etc.)
  3. ChiLinh Golf reserves the right to (i) change or add in more receiving accounts; and/ or (ii) modify the payment process and notify the Guests/Partners in advance through written documents or by posting on the Website.

 

ARTICLE 5. RENOVATION

  1. ChiLinh Golf reserves the right to repair, renovate or upgrade/perform periodic maintenance programs to ensure the best conditions for its facilities. The Golf course reserves the right, at its sole and absolute discretion, to make repair and upgrade decisions, but need to notify the Guests/Partners by email/fax prior to the start date of major and extended renovations that may affect the Guests’ experience.
  2. ChiLinh Golf will not take responsibility for any complaints or claims for loss and/or damage that the Guests/Partners encounter due to the renovation process after the above official notification.

ARTICLE 6. FORCE MAJEURE SITUATIONS

ChiLinh Golf, Guests, or Partners will not be responsible for any delay or failure to perform the contract/agreement for service provision and usage (except for payment obligations), or for each party’s rights and obligations listed in this TOS and GR in the case of force majeure events, which include, but are not limited to storms, earthquakes, wars, fires, change in policies & state laws, or other objective events.

On the conditions that:

  1. The situation is completely out of control or does not happen because of the Party’s fault or negligence in dealing with the force majeure event. Even though the Party has taken all necessary measures to prevent and reduce the damage of such an event, this crisis management process still results in delays or interruptions of obligations stated in this Agreement.
  2. Within 03 days from the date of the force majeure event, the Party affected by the force majeure event must notify the other Party by written documents, which include the details of such an event, measures that have been carried out to prevent or alleviate the damage, a proposed remedial plan and appropriate solutions.
  3. Unless otherwise agreed by ChiLinh Golf in writing, the Guests or Partners must perform their obligations under the Contract in accordance with practical circumstances and must take all reasonable measures to complete parts of the work that is not hindered by the force majeure event.

ARTICLE 8. DISPUTE RESOLUTION POLICIES

The terms and conditions of this TOS are governed by the laws of Vietnam. All disputes related to the Guests/Partners’ request or use of services in accordance with this Contract and its TOS will be resolved first through negotiation. In the case of unsuccessful negotiation within 30 days after the conflict arises, both Parties have the right to bring the case to a competent court in Vietnam to resolve by law.